In the past we have sent bills to clients with outstanding accounts. Sadly this has become impossible and so we have changed our system, though our terms of business remain exactly as they have been for many years.

Our policy is that payment should be made at the time of treatment, usually when the pet is collected. If this is impossible for whatever reason the client should receive this letter and written details of the sum owing. We would be grateful if the payment were made as soon as possible.

No accounts will be sent. A final notice that payment is due will be sent at the end of the calendar month, and if the account is not settled promptly we will take further steps to recover the sum due.

It's a pity that the previous, rather flexible, system has had to be changed but the costs involved in debt recovery were becoming insupportable. We hope that this change in routine will allow us to continue to provide the very best care possible for your pet.